Why Can’t I View My GPS Location?

Why Can’t I View My GPS Location in the Trimble Outdoors app?

No GPS signal? There are several reasons why your phone cannot lock onto a GPS location. Try these tips to resolve the problem:

Check Airplane Mode Settings on Phone

Airplane mode is designed to disable wireless signals (cellular, WiFi, Bluetooth) on your smartphone. This mode also shuts off GPS-receiving functions on some phone models.  This is a confusing and inconsistent setting but here are our recommendations:

iPhone: Keep Airplane Mode off. Airplane Mode shuts off the GPS radio on Apple devices, so you can’t view your GPS location in the Trimble Outdoors app when this mode is on. Instead, turn off other wireless signals (cellular data, WiFi, Bluetooth) in the Settings area on your iPhone. This will help you preserve battery power while still being able to see your GPS location in our app.

Android Phones: Turn on Airplane Mode.  Android phones allow you to see your GPS location with Airplane Mode turned on.

Check GPS Settings on Phone

Each phone has a GPS settings area. Verify that the Trimble Outdoors app has permissions to access GPS info collected by the phone.  

iPhone:  Make sure Location Services are turned on. Here’s how:
  • Go to Settings area on your iPhone.
  • Select Privacy then pick Location Services.
  • Make sure Location Services is turned on. Next, scroll through your app listing to the Trimble Outdoors app. Make sure the app is allowed location access. Check Always, if not.  



Android: Make sure the GPS is turned on. Here’s how:
  • Go to Settings area on your Android device.
  • Select Location Services, Location, or Location & Security (depending on your device)
  • Make sure Location is turned On.

Check Background App Refresh Mode (iPhone only)

iPhones have a setting called Background App Refresh. Check to make sure this mode is on for the Trimble Outdoors app. Here’s how:
  • Go to Setting area on your iPhone.
  • Select General then click Background App Refresh.
  • Make sure Background App Refresh is turned on. Next, scroll through your app listing to the Trimble Outdoors app.  Make sure the refresh settings are turned On for the app.  This allows the app to record GPS info (like tracks) while running in the background.

Other Tips to Acquire GPS Signals


Restart Phone: Sometimes the GPS receiver gets stuck in a processing mode, especially if the phone has been jumping in and out of network. Turn off and restart your phone.

Let the Phone Process:  Sometimes it takes the phone a bit to sniff out three or more satellites, especially if you have traveled long distances since you last used the GPS functions.  Launch the Trimble Outdoors app, go to the Map Screen. Then set the phone down with a clear view of the sky and let it find itself. You might have to wait up to 5 minutes.

Get A Clear View: Make sure your phone has a clear view of the sky. You might not be able to see your GPS location if you are indoors, in a deep canyon, or in a thick wooded canopy.  Storing the phone in a deep pocket or backpack can also affect GPS signals.

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