Why Can't I Access My Trimble Outdoors Subscription?
There are a few reasons why you might not be able to access your Elite or Platinum features.
• Check to make sure you received payment confirmation from the vendor (PayPal, Google Play, Apple App Store).
• Make sure you are logged into the Trimble Outdoors app or into the TrimbleOutdoors.com site. Your subscription is tied to your TrimbleOutdoors.com account.
• Log out. Then log back into the app or website. This can help re-sync your account to our servers and activate the subscription.
• Hit the Restore Purchases button within the Off-The-Grid Maps section of the mobile app.
• Your subscription has expired. To check the status of your subscriptions, log into TrimbleOutdoors.com and go to the Dashboard page.
Still problems? Please contact our Customer Service department at firstname.lastname@example.org.