How to Cancel a Platinum or Elite Subscription

How to Cancel a Platinum or Elite Subscription on Trimble Outdoors

To cancel a Trimble Outdoors subscription, please follow these instructions based on where you purchased the subscription.

Purchased on via PayPal:

All purchases on PayPal are final. To cancel an auto-renewing Trimble Outdoors subscription purchased through PayPal, please follow these steps:

1.      Log in to your PayPal account at:
2.      Click Profile near the top of the page.
3.      Select My money.
4.      In the My preapproved payments section, click Update.
5.      Select the merchant (ex: Trimble Navigation) whose agreement you want to cancel.
6.      Click Cancel, Cancel automatic billing, or Cancel subscription and follow the instructions.

Purchased on Google Play (Android Devices):

All purchases on Android are final. To cancel your active auto-renewing subscription:
1) Go to the My Apps screen within your Google Play Store app. 
2) In the list of apps on your device, select the app (ie., Trimble Outdoors) with the subscription you wish to cancel.
3) On the next screen, press the "Cancel" button.
**Please note subscriptions cannot be canceled within the Trimble Outdoors apps. After cancellation, you will still have access to your subscription for the remainder of the current billing cycle, but you will not be renewed upon the cycle’s end.
Note: Deleting the app on off your Android device does NOT cancel your subscription.

Purchased on an Apple App Store (iPhone, iPad):

All purchases on Apple are final. Apple does not allow refunds. As soon as you click the Buy button (using either 1-Click or the Shopping Cart) your purchases are charged to the credit card on your Apple Account. You cannot cancel a purchase or receive a refund for a purchase. See the iTunes Terms of Sale for additional information.
Note: Deleting the app on your device does NOT cancel your purchase.

If you need to report a problem or request a refund for incorrect duplicate charges please follow the below steps:
1. Launch iTunes.
2. Click on the iTunes Store button if you aren't already in it.
3. Now click on Store on the top navigation bar. From the drop down select View Account and enter your password. If you aren't signed in at all, you'll see a general sign in option.
4. Once you've signed into your account, click on See All under the Purchase History section.
5. Here you'll see lists of different iTunes invoices. Find the invoice that contains the item in question and click on it.
6. Click on the button labeled Report a Problem.
7. Next you'll be taken to another screen that shows the same batch of apps in that invoice. Click on the Report a Problem option next to the specific app purchase in question.
8. You'll now be routed out of iTunes and to iTunes Support on the web. Simply sign in to your Apple ID that you use for iTunes purchases one more time.
9. Here you'll see another detailed list of apps that you've recently purchased within the past 90 days. Click on Report a Problem one more time next to the app you're trying to get a refund for.
10.From the dropdown, select the reason you'd like a refund. There are several options; also add pertinent information into the text box [example: charged twice in error] and hit Submit.

You should receive a confirmation email from iTunes Support that they have received your request. You'll receive a follow up response with Apple's decision on a refund within a short period of time.

Note: You will still have access to your subscriptions for the remainder of the current billing cycle, but you will not be auto-renewed upon the cycle’s end.

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